Support

Need help with Delivery Trajectory? We're happy to assist with installation, configuration, and bug reports.

How to Get Help

Email us at support@deliverytrajectory.com. We aim to respond within two business days.

To help us resolve your question quickly, it's useful to include:

• A description of what you expected to happen and what you saw instead.
• The app version and your Jira site, if relevant.
• Steps to reproduce the issue, and a screenshot if it helps illustrate it.
• Any relevant configuration (for example, how teams, estimates, or done statuses are set up).

What We Can Help With

We support installation, configuration, and bug reports for the app. If something isn't behaving the way you expect, or you're not sure how to set up a part of the configuration for your Jira instance, get in touch and we'll help you work through it.

Service Commitments

For our support response commitments, see the Service Level Agreement.

Related

It may also help to review the forecasting methodology to understand how projections are produced, or the privacy policy for how the app handles data.