Service Level Agreement

Last updated: October 2026

This page describes the support commitments for the Delivery Trajectory app. It is intended to set clear, honest expectations for how we handle support requests.

Support Response

Support is provided by email at support@deliverytrajectory.com. We aim to respond to support requests within two business days. Business days are Monday through Friday, excluding public holidays.

How We Prioritize

We triage requests by their impact. Issues that prevent the app from functioning receive attention first, followed by configuration questions and smaller issues. We will keep you informed as we work toward a resolution.

Scope

These commitments cover support for installation, configuration, and bug reports for the app. Response times refer to our initial reply; the time to fully resolve an issue depends on its nature and complexity.

Platform Availability

Delivery Trajectory runs on Atlassian's Forge platform, and the availability of the underlying platform and its services is managed by Atlassian. This agreement covers our support response and does not make separate availability or uptime guarantees for the Forge platform itself.

Changes to This Agreement

We may update these commitments from time to time. Any changes take effect when posted here, and the "Last updated" date above reflects the most recent revision.